Privacy Policy

This is the Privacy Policy of Go-To Counsel Pty Ltd (ABN 54 680 170 352) (“we”, “us” and when relating to us, “our”).

We are committed to protecting the privacy of our contacts, clients, suppliers and employees (“you” and when relating to you, “your”) and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

In this policy we describe how we manage your personal information.

The kinds of personal information we collect

The kinds of personal information that we collect include:

contact details such as name, role or position, business name, address, email address, mobile number and landline number;
information relating to your circumstances relevant to the matter/s in which we are instructed;
information about your legal interests and requirements and the legal services that you may wish to receive;
information regarding our communications with you and your attendance at any events held by us;
if you are an employee or prospective employee, information about your qualifications, skills and work experience; and
if you are a supplier or prospective supplier, information about your business skills, services, products and prices.

How we collect personal information

We collect personal information by various means including:

when you communicate with us, including by physical post, email, social media, telephone or text message;
when you register for, attend or participate in a meeting or event that we host;
when you wish to engage us and we conduct a conflict check;
when you instruct us to act for you and we open a file;
when our clients provide information relating to adverse or related parties relevant to the advice or services we are providing;
when we undertake a search or investigation;
from publicly available sources, such as the Australian Securities and Investments Commission, your website and social media; and
when you visit our website.

Where practicable we collect personal information about you directly from you. However, we may have collected information about you from a third party such as a client, a third party information provider, the courts or a person responding to our questions or inquiries.

We are required to collect the full name and address of our clients by the Solicitors Rules made under the Legal Profession Act 2004 (NSW). If you are a client and do not provide us with name and address information, we cannot act for you.

If you do not provide us with accurate personal information, we may not be able to carry out our instructions or achieve the purpose for which the information has been sought.

The purposes for which we collect, hold, use and disclose personal information

We collect, hold and use personal information in order to:

respond to your enquiries;
provide legal services;
employ competent personnel;
engage competent suppliers;
communicate with you, and manage and maintain our records of our relationship with you;
monitor or improve the satisfaction with our legal services; and
let you know about legal developments, our expertise and legal services that may be of interest to you.

We disclose personal information:

in order to carry out the instructions of our clients;
to parties related to a matter you have with us, as reasonably required to carry out your instructions;
subject to our confidentiality obligations, when using third party service providers which support our legal practice, such as archival, auditing, accounting, legal, business consulting, CRM, website or technology services; and
if required or permitted by law. For example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being, or may be engaged in.

Cross border disclosures

Some of the parties described above, including some of our third party technology service providers, may be located outside of Australia. If we disclose personal information to a third party service provider, and this results in a cross border disclosure, those service providers are likely to be located in the USA, Canada, UK or EEA.

Opting out of marketing communications

We may, from time to time, send you newsletters, invitations and legal updates about our services. You can opt out of receiving further such communications by notifying us using our contact details below, or by clicking the “unsubscribe” option at the bottom of any marketing email received from us.

Security

We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.

Access, correction and updating personal information

You can contact us to access, correct or update your personal information. Unless we are subject to confidentiality obligations or some other restriction on giving access to the information, we will endeavour to make your information available to you within 30 days.

If you request to correct your personal information, we will correct it, or, if we consider more appropriate, note your request for amendment of the information on your record.

We will not charge you to make a request to access your record but we may charge you to actually provide access depending on the costs associated with obtaining and providing the material.

Notification of changes

We may update our Privacy Policy from time to time and will post a copy on our website.

Complaints / Contact Us

If you feel that we have breached this Privacy Policy, a complaint may be made to us by sending it by mail or email to:

Mail
Go-To Counsel Pty Ltd
Attention: Privacy Officer
Level 57, 25 Martin Place
Sydney NSW 2000

Email
info@gotocounsel.com.au

We will endeavour to respond to any complaint within 30 days. If you are not satisfied with our response to your complaint, you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at:

http://www.oaic.gov.au/privacy/privacy-complaints

Where permitted by law, we reserve the right to rely on any exemptions under applicable privacy law.

Last updated: 14 July 2026